QUALITY REVIEW · 5 MIN READ
Who should own quality control in a property-media company?
A job can sit after editing because everyone assumes someone else will inspect it. A clear QC owner helps the team catch missing or incorrect media before the client package is sent.
QUICK ANSWER
Give each deliverable a named reviewer who can approve it or request a specific correction. The reviewer may be an owner, production lead or dedicated QC person, depending on workload, but responsibility must be explicit. Keep editor submission, QC approval and delivery as separate decisions with a backup when the reviewer is unavailable.
Define what the reviewer accepts
The reviewer compares submitted finals with the ordered services, property identity, client instructions and applicable studio standards. They record approval or a file-specific correction. The delivery owner checks the client package and access after approval; these can be the same person on a small team, but the two decisions remain distinct.
Choose a workable role model
An owner may review early on but can become a queue bottleneck. An editor may self-check technical output yet a second set of eyes may still be needed for job completeness and client requirements. A dedicated reviewer adds capacity only if that person has the brief and authority to decide. Define when unusual scope or client exceptions escalate to the owner.
- Who reviews each media type?
- What evidence is required for approval?
- Who covers the reviewer’s absence?
- Who resolves disagreement over a client request?
Illustrative ownership handoff
For a fictional photo-and-floor-plan job, a photo editor submits images and a floor-plan specialist submits a draft. The assigned reviewer approves the photos but requests a label correction on the plan. The coordinator does not mark the full job ready. After the corrected plan is approved, the delivery owner checks the package and sends it.
Inspect the queue, not just the output
Show submissions waiting for review, changes requested and approved items with due times. If QC regularly waits on one person, adjust coverage or review cutoffs before promising faster delivery. Review repeated failures to improve the source brief or standards.